fiy33 Privacy Policy — Your Data, Clearly Explained

1 Overview

fiy33 is committed to handling your personal information with care. This Privacy Policy applies to all users of the fiy33 platform, including the website at fiy33.net and the fiy33 mobile application. It covers how we collect, store, use and in certain circumstances share the personal data you provide or that we observe during your use of the platform.

When you create an account on fiy33, make a PKR deposit through JazzCash, Easypaisa or another supported method, play a game or contact the support team, you are sharing information with us. This policy explains exactly what happens with that information from the point of collection onwards.

By using fiy33, you acknowledge that you have read and understood this Privacy Policy. If you have concerns about how your data is handled, you can contact the fiy33 support team at any time — details are at the bottom of this page.

2 Data We Collect

fiy33 collects personal information through several routes — data you provide directly during registration and gameplay, data generated automatically by your use of the platform and data received from payment processors when you make a deposit or withdrawal.

Information you provide directly

• Registration data: your full name, date of birth, email address, phone number and any identity documents submitted for verification purposes.
• Account preferences: language settings, notification preferences and any information you update in your account profile.
• Support communications: messages, emails or chat logs exchanged with the fiy33 support team.

Information collected automatically

• Device and browser data: IP address, device type, operating system, browser type and version.
• Usage data: pages visited on fiy33, games played, session durations, bet amounts and navigation patterns within the platform.
• App data: if you use the fiy33 mobile app, we may collect device identifiers, app version and crash reports to maintain performance.

Information from payment providers

When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a card, the payment provider confirms the transaction to fiy33. We receive transaction reference numbers, amounts, timestamps and partial payment identifiers — we do not store full card numbers or mobile wallet PINs. Full payment credentials remain with your payment provider.

3 How We Use Your Data

fiy33 uses the personal data it holds about you for the following purposes. We only use your data where there is a legitimate reason to do so.

fiy33 will not use your data for any purpose outside of those listed above without first informing you and, where required, obtaining your explicit consent.

4 Payment Data and PKR Transactions

Given that all transactions on fiy33 are processed in PKR and most Pakistani players use JazzCash or Easypaisa as their primary payment channel, it is worth explaining specifically how payment data is handled.

When you initiate a deposit through JazzCash or Easypaisa, your mobile wallet provider processes the payment on their own secured infrastructure. fiy33 receives a transaction confirmation — essentially a notification that a payment of a specified PKR amount was successfully completed from your registered mobile number. We do not receive your JazzCash or Easypaisa PIN, your full mobile wallet account details or any credential that could be used to initiate transactions on your behalf.

For Raast transfers and bank transactions, the same principle applies. fiy33 receives confirmation of the transfer amount, timestamp and the reference number. Your full bank account credentials remain with your bank and are never transmitted to or stored by fiy33.

All PKR transaction records are retained as part of your account history for the duration required by our data retention policy. You can view your full deposit and withdrawal history at any time in your fiy33 account dashboard.

5 Data Sharing

fiy33 does not sell personal data to third parties. We do not share your data with advertisers, data brokers or marketing platforms without your explicit consent. The limited circumstances in which your data may be shared with external parties are set out below.

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the transaction data necessary to process your PKR deposit or withdrawal. Each provider operates under its own privacy policy and security standards.
• Identity verification services: Where age or identity verification is required, your submitted documents may be processed by a third-party verification service. This is done securely and the provider is bound by strict confidentiality obligations.
• Game technology providers: Some game content on fiy33 is provided by third-party studios. Aggregated, non-identifiable gameplay data may be shared with providers for technical purposes such as game auditing and RNG certification.
• Legal requirements: fiy33 may disclose personal data where required to do so by law, court order or in connection with fraud investigations. In such cases, we disclose only the minimum data necessary to comply with the requirement.

All third parties with whom fiy33 shares data are required to handle that data in accordance with applicable data protection standards and to use it only for the purpose for which it was shared.

6 Cookies and Tracking

fiy33 uses cookies and similar tracking technologies to keep your session active, remember your login state and understand how players navigate the platform. Cookies are small text files stored on your browser or device that help the platform function correctly and allow us to improve the experience over time.

Types of cookies used on fiy33

• Essential cookies: Required for core platform functions such as keeping you logged in during a session and maintaining your PKR wallet balance display. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand which games are most played, how players navigate the lobby and where technical issues arise. This data is aggregated and not linked to individual identities.
• Preference cookies: Store your language settings and other customisations so you do not need to reset them on each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform including staying logged in during a gaming session.

7 Data Retention

fiy33 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected. For active accounts, this means we hold your data throughout the period your account is open and active. For closed accounts, we retain a record of your account activity, identity verification documents and transaction history for a defined period to comply with our obligations and to handle any late-arriving disputes or queries.

If you request deletion of your account, we will remove your active profile and cease using your data for operational purposes. Certain records — particularly those related to PKR transactions and identity verification — may be retained in anonymised or restricted form for a limited additional period as required by applicable legal and financial obligations.

Aggregated, anonymised analytics data derived from your usage may be retained indefinitely as it no longer identifies you personally and is used only for platform improvement purposes.

8 Data Security

fiy33 takes the security of your personal data seriously. The platform uses industry-standard encryption protocols for data transmitted between your device and the fiy33 servers. Stored personal data is held in secured environments with access controls limiting who within the fiy33 team can view individual account records.

Payment data flows through encrypted payment gateway connections. JazzCash, Easypaisa and other PKR payment channels operate their own security infrastructure on the payment side — fiy33 is not involved in the transmission of your payment credentials.

No system can guarantee 100% security. In the unlikely event of a data breach that affects your personal information, fiy33 will notify affected players and take immediate steps to investigate, contain and remediate the issue.

On your side, the most important security step is to keep your fiy33 account password strong and unique. Do not reuse your fiy33 password on other platforms. Enable any available account security features such as login notifications. If you notice unusual activity on your account, contact the support team immediately.

9 Your Data Rights

As a fiy33 player, you have rights over the personal data we hold about you. These rights can be exercised at any time by contacting the fiy33 support team. Here is a summary of what you can request.

• Access: You can request a copy of the personal data fiy33 holds about you, including your account details, transaction history and any identity documents on file.
• Correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. For basic account details, you can also update these directly in your account settings.
• Deletion: You can request that fiy33 delete your personal data. We will action this where there is no ongoing legal or contractual obligation to retain it. Note that certain transaction records may be retained in a restricted form as outlined in the Data Retention section.
• Restriction: You can request that we restrict how we use your data while a query or correction request is being resolved.
• Portability: You can request your personal data in a portable format so that it can be transferred to another service.
• Object: You can object to fiy33 using your data for direct marketing purposes at any time. You can also object to processing based on legitimate interest where you believe your individual circumstances outweigh our stated interest.

To exercise any of these rights, contact the fiy33 support team via live chat or by email. We will respond to data requests within a reasonable timeframe and may need to verify your identity before processing the request.

10 Under-18 Policy

fiy33 is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit or participate in any game on the fiy33 platform. We do not knowingly collect personal data from individuals under the age of 18.

If fiy33 becomes aware that an account has been created by or on behalf of a person under 18, the account will be immediately closed, all associated funds held pending review and any data collected deleted in accordance with this policy. If you are a parent or guardian and believe a minor has created an account on fiy33, contact our support team immediately so we can act.

11 Changes to This Policy

fiy33 may update this Privacy Policy from time to time to reflect changes to how we operate, updates to applicable data protection standards or changes to the services we provide. When changes are made, the updated policy will be published on this page with a revised date at the top.

For changes that are material — meaning they significantly affect how your data is used or your rights under this policy — fiy33 will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12 Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right or have concerns about how your personal information is being handled, the fiy33 support team is available around the clock to assist. You can reach us through the live chat feature within your account or by email.

For urgent matters — such as suspected unauthorised access to your account or a suspected data security issue — please contact support immediately through live chat so we can prioritise your query.